Privacy policy

PRIVACY POLICY

Last Updated: November 30, 2025

At AYWENS, we strive to provide our customers with a personalized, secure, and high-quality shopping experience. This Privacy Policy explains how we collect, store, process, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal information as described herein.

1. Information We Collect

In order to provide our services, we may collect the following categories of personal data:

1.1 Contact Information

  • First and last name

  • Email address

  • Phone number

  • Billing and shipping address

1.2 Payment and Financial Information

  • Payment methods

  • Card information (securely processed by Shopify. AYWENS does not access or store card details.)

  • Transaction history

1.3 Account Information

  • Username and password

  • Preferences and account settings

1.4 Transaction Information

  • Products added to cart

  • Products purchased, returned, or exchanged

  • Order history

1.5 Device and Usage Information

  • IP address

  • Browser type

  • Cookie information

  • Pages viewed and interactions on the website

1.6 Customer Communications

  • Emails, WhatsApp messages, or support inquiries

  • Customer service requests and complaint records

2. Purposes of Using Personal Data

We use your information for the following purposes:

2.1 Order Processing and Service Delivery

  • Processing orders

  • Delivering purchased products

  • Payment verification

  • Account management

2.2 Customer Support

  • Responding to inquiries

  • Managing returns and exchanges

  • Providing after-sales technical support

2.3 Marketing and Advertising

  • Email or SMS notifications

  • New product announcements

  • Retargeting advertisements (Meta, Google, etc.)

2.4 Security and Fraud Prevention

  • Detecting malicious activities

  • Bot protection

  • Preventing suspicious transactions

2.5 Legal Compliance

  • Tax and invoicing requirements

  • Requests from official authorities

  • Resolving legal disputes

3. Sharing of Personal Information

Your data may be shared only under the following circumstances:

3.1 Shopify

The AYWENS store operates on the Shopify platform. Shopify acts as the technical service provider responsible for securely processing data.

3.2 Shipping Companies

Necessary information for delivery purposes (name, address, phone number).

3.3 Payment Providers

  • Iyzico / Shopify Payments

  • Banks

  • Secure payment verification systems

3.4 Service Providers

  • Advertising platforms (Meta, Google, etc.)

  • Email service providers

  • Cloud storage services

3.5 Legal Requirements

  • Court orders

  • Requests from governmental authorities

4. Cookies

Our website uses cookies to improve user experience and provide personalized content. You can manage cookie preferences through your browser settings.

5. Data Security

Your personal information is stored in encrypted databases and accessible only to authorized personnel. However, no internet transmission can be guaranteed to be completely secure.

6. Data Retention

Your personal data may be stored for the following periods:

  • Order information: at least 5 years in accordance with tax regulations

  • Customer accounts: until the account is deleted

  • Marketing permissions: until consent is withdrawn

  • Technical logs: according to Shopify standards

7. Your Rights

You have the following rights regarding your personal data:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request restriction of processing

  • Object to data processing

  • Opt-out of marketing communications

To exercise these rights, please contact us:

📩 info@aywens.com

8. Children's Data

We do not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted.

9. International Data Transfers

Due to the Shopify infrastructure, data may be processed on secure servers located internationally (including the United States, Canada, and Europe). All transfers comply with international data protection standards.

10. Changes to This Privacy Policy

This policy may be updated when necessary. The last updated date is shown at the top of this page.

11. Contact

For any requests regarding this Privacy Policy, you may contact us at:

Email: info@aywens.com
Address:
Kavacık Mah. Göksu Otağtepe Cad. No:32/A
Beykoz / Istanbul
Türkiye